Home Care Assist

What to do in an emergency

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Home Care Assist

What to do in an emergency

If you find yourself in a situation requiring immediate assistance, there are things you can do as a homeowner that may help. Services such as your water, gas and plumbing all have safety mechanisms in place, and it’s important that you familiarise yourself with their location and operation.

As part of our ongoing service, an after hour’s contact is available when calling our Warranty department. A member of our team will be available to provide advice or assistance, and when required, contractors for remedial works. We have various resources available subject to the hour of your call and will be happy to assist where we can. You can contact the team on:

Please note: In case of emergencies this phone will be monitored after hours. On weekends and Public Holidays, the availability of our trades may vary. 

If your situation is in fact an emergency, we recommend you contact the appropriate emergency service provider directly without delay.

  • Police, Ambulance or Fire services: Phone 000
  • SES (storm related damage/ emergency situation): Phone 132 500

 

Familiarise yourself with these services

Gas leak

Your gas meter will be located at the front of your property. You can turn the gas off by turning the handle into the horizontal position. If an issue occurs within the first 12 months of being in your home, please contact the Warranties department.

Water leak

As with your gas meter, your water meter is located at the front of your property. This can be turned off by turning the handle into a horizontal position. Again, if this occurs within the first 12 months of being in your home, please contact the Warranties department.

Power

If you have a power outage, please contact your electrical provider.

Power tripping

Ensure all appliances are unplugged and switch the circuits back on one at a time. If successful, commence plugging in your appliances and turning them on one by one. This will isolate any potential faults and identify whether it is related to the circuit or an appliance. For any circuit faults, please contact the Warranties department for further assistance.

Sewer blockages

Sewers can become blocked for many reasons. It is recommended you arrange the clearing of any such blockages prior to contacting the Warranties department. Build-up of wipes and other foreign material will not be covered under warranty. For any blockages caused by a building defect please contact our Warranties department.

Important contacts

Assa Abloy – 1300 LOCKUP (1300 562 587)

Bradnams – 1300 WINDOWS (1300 946 369)

Caesarstone – caesarstone.com.au

Canterbury – 1800 104 000

Crystal – (03) 9548 5588 or crystal-ic.com.au

Fisher & Paykel – 1300 650 590 or fisherpaykel.com.au

ILVE – 1300 694 583 or ilve.com.au

Jetmaster – jetmaster.com.au

Miele – 1300 464 353 – miele.com.au

B&D Doors – 13 62 63

Termseal – 1300 657 822

Trackstyle – (03) 5973 6033 or trackstyle.com.au

Westinghouse – 13 13 49 or westinghouse.com.au

Xtermite – 0434 581 694

 

 

Our industry-leading aftercare program, Boutique Assist, offers a superior 12-month warranty service so your new home has enough time to settle and experience all four seasons.

Our designated Home Care team can also answer any questions you may have.